ZERO INTERNATIONAL INFORMATION TECHNOLOGIES LLC (referred to as "the Company") is committed to providing high-quality IT services and consulting solutions to our clients. As part of our commitment to customer satisfaction, we have outlined our return and refund policy for services rendered, contracts, and any applicable products.

By engaging in services with us, clients acknowledge and agree to the terms and conditions outlined in this policy.

1. Services Provided

We offer a wide range of IT services, including but not limited to:

• IT consulting
• System design and integration
• Software development
• Network infrastructure support
• Cloud solutions
• Data analysis and cybersecurity

Since our services are largely intangible, customized to the specific needs of each client, returns are not applicable in the traditional sense.

2. Refund Eligibility

Refunds for IT services are generally not provided unless one or more of the following conditions apply:

• Non-Performance: If the Company fails to deliver services or milestones as outlined in the contract or Service Level Agreement (SLA), clients may be eligible for a partial refund.
• Breach of Contract: If the Company fails to adhere to the terms specified in the signed contract or SOW (Scope of Work), a refund request may be initiated.
• Cancelled Projects: For services that are canceled before completion, refunds may be issued for work not yet performed. The refund amount will be prorated based on the work completed up to the cancellation date.

3. Refund Process

To request a refund, the client must submit a formal refund request in writing to the Company’s billing department or customer service team. The request must include:

• A clear description of the issue.
• Reference to the specific terms of the agreement being disputed.
• Documentation of any performance failures, delays, or breaches.

Upon receiving the refund request, the Company will:

• Review the provided details and any related contracts or agreements.
• Assess whether the request qualifies under the refund conditions.
• Respond within 14 business days with an update or decision on the refund request.

Refunds, if granted, will be issued through the same payment method used for the original transaction unless otherwise agreed upon.

4. Service Cancellation

If a client wishes to cancel an ongoing project or service engagement, the following terms apply:

• Before Service Commencement: If a service has not yet begun, clients may cancel with no charges and receive a full refund for any advance payment made.
• After Service Commencement: If services have been delivered or a portion of the work has been completed, clients may be required to pay for the services rendered up to the cancellation point. Refunds may be issued for unused services on a prorated basis.

5. Products (If Applicable)

In the event that the Company sells software, hardware, or other tangible products, refunds will follow the applicable return policy:

• Products must be returned within 3 days from the date of purchase.
• Returned products must be in new, unused condition and in their original packaging.
• Restocking fees may apply for returned items (if applicable).

6. Dispute Resolution

In the event of a disagreement regarding services, performance, or refunds, clients are encouraged to resolve the matter directly with the Company through informal communication. If a resolution is not reached, the matter may proceed to mediation or arbitration as per the terms in the service contract.

7. Limitations

Refunds will not be issued for any services or work completed in accordance with the contract.

The Company is not responsible for delays caused by external factors beyond its control, including but not limited to third-party vendors, hardware failures, or client delays.

8. Modifications

The Company reserves the right to modify this Return and Refund Policy at any time. Clients will be notified of any significant changes, and updated terms will be posted on the Company's website.